Families and Children Medical Assistance

UnitedHealthcare Community Plan of Minnesota is offering coverage for Families and Children Medical Assistance - also known as the Prepaid Medicaid Assistance Program (PMAP). This is a program that serves pregnant women and children, adults without children, low-income individuals, and families.

Please note that beginning Jan. 1, 2023, this play will also be offered in St. Louis county.

This plan is available in the following counties:

Anoka , Carver , Dakota , Hennepin , Ramsey , Scott , St. Louis , and Washington .

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How you qualify.

• Visit the State of Minnesota’s website at https://mn.gov/dhs/
• Call 1-855-366-7873
• Assistance with setting up an in-person Visit to a local Minnesota DHS office can be found here: Assister Directory / MNsure

We can also assist with interpreter services, including American Sign Language. To ask for help, please call 1-888-269-5410, TTY 711, Monday through Friday, 8 am to 6 pm local time.

You have chosen to enroll in

Find providers and coverage for this plan.

Find doctors, hospitals, behavioral health, and other specialists.

Find medications covered by this plan.

Find a pharmacy near you.

Find a vision center.

Find a dentist near you.

Benefits & features

Well and Sick Care

Get the assistance you and your family needs to stay healthy, to get better if you are injured or sick or — simply achieve your potential. That includes:

• Hospitalization. You pay nothing for care in a hospital
• Therapy Services. Therapy visits to help you recover or achieve your potential.
• Nurse Hotline. Speak with a registered nurse 24/7.
• Well Visits. Annual checkups to help keep you and your family healthy.
• Health Screenings and Vaccinations. Routine tests and shots to help protect against illness
• Virtual Visits. Connect to a live doctor through a smart phone or computer for non-emergent visits..

Behavioral Health

Behavioral health is about how you feel and act. It is also called mental health. Your mental health is very important. All UnitedHealthcare Community Plan of Minnesota for Families and Children packages include mental health and addiction services. You may see any in-network doctor without a referral for outpatient treatment.

You are able to get behavioral health services without a referral from your Primary Care Provider or PCP. Sometimes it makes sense to talk to your PCP about any behavioral health problems you have. That way, your PCP can help to refer you to a behavioral health provider with Community Plan. If you want to find a behavioral health provider on your own, you can search for one at any time and make an appointment. You can also call a Member Services Advocate at 1-888-269-5410 TYY 711, for help.

Behavioral Health Services

• Individual, group and family therapy
• Outpatient behavioral health services
• Inpatient behavioral health services
• Specialized behavioral health services for children with autism

Substance Use Disorder Services

• Outpatient opioid treatment
• Residential treatment
• Targeted case management

Additional health resources can be found at liveandworkwell.com. Find the balance, support, and care you need to live the healthiest life possible.

If you believe you need access to behavioral health services, talk with your PCP or call a Member Services Advocate.

Behavioral Health Crisis Services

What if I have a behavioral health crisis?
You are always covered for a behavioral health, mental health, drug, or alcohol use emergency. An emergency means a behavioral health condition that comes on suddenly, is life threatening, is painful, or other severe symptoms that cannot wait to be treated.

Emergency services are covered anywhere in the United States. If you think you have a life-threatening emergency, call 911 or go to the nearest hospital location where emergency providers can help you.

As soon as possible, call us to arrange for follow-up behavioral health care after an emergency.

A behavioral health crisis is a moment when someone's behavior can put themselves or others in danger, especially if they do not get help, such as:

• Threatens to or talks about hurting or killing themselves
• Feels hopeless
• Feels rage or uncontrolled anger
• Feels trapped, like there is no way out
• Engages in reckless behavior
• Feels anxious, agitated, or unable to sleep
• Increases alcohol or drug use
• Withdraws from friends and family
• Encounters dramatic mood changes
• Sees no reason for living

Crisis Services:

If you think you have an emergency, no matter where you are, call 911 or go to the nearest hospital location where emergency providers can help you. As soon as possible, call your doctor or behavioral health provider to arrange for follow-up care after the emergency is over.

If you need to talk to someone, we are here for you. If you do not feel like it is time to call 911 but need help right away, you can call our Behavioral Health Crisis line 24/7 at 1-888-269-5410.

Here are additional Behavioral Health Services and Crisis Intervention Contacts:

Additional health resources can be found here. Find the balance, support, and care you need to live the healthiest life possible.

Pregnancy Care

Nothing is more important than the health and well-being of you and your baby. That's why our plan benefits include:

• Prenatal Visits. Care for you before your baby is born.
• Choice of Doctor. Find a doctor or OB/GYN you trust in our network.
• Healthy First Steps®. Extra support to help you and your baby stay healthy with additional gift opportunities
• Care Management Services. For high risk pregnancies during pregnancy and for two months after delivery
• Postpartum Visits. Care for you after your baby is born

Care for Conditions

Our care coordination services will help you and your doctors address your health care needs. Our goal is to help you get the right care at the right time and in the right place. We do this by working together with you and your doctors on your individual care plan. We coordinate all your needs including physical, behavioral health and social needs. Care coordination includes:

• Complex care management
• Care management
• Disease management

If you have asthma, diabetes, or another health condition, you can depend on us. Care Managers want to learn more about you. Then they can help you learn self-care and how to get help from others. Care Managers may meet with your PCP and other health resources to make sure they are working together. Care Managers work to make sure you have all the services you need, including non-medical services like food and housing. Programs include:

• Asthma and COPD care. Exams, testing and supplies, education, and support.
• Diabetes support. Medicine, needles, education, and support for managing diabetes.
• Kidney disease care. Dialysis, medicine, treatments, education, and personalized support.
• Other conditions. Testing, medication, treatments, education, and support are also covered for many other conditions like behavioral health, ADHD, autism and disorders like it, heart disease, high blood pressure, sickle cell disease, HIV, or hepatitis.

Eye Care

Regular eye exams are important. Members are eligible for routine eye exams and prescription eyeglasses. Call your doctor to schedule a routine eye exam. You can schedule an appointment with any participating vision care provider.

The following vision services are covered for members under age 21:

The following vision services are covered for members age 21 and over:

Dental Care

Getting a yearly dental check-up is important to your health. Your coverage includes:

• Exams and cleanings
• Minor restorations such as filling
• Deep cleanings and surgical treatment for gum disease
• Partial or full dentures, and repairs to partials or full dentures
• Sedation and nitrous oxide (known as laughing gas) if medically necessary
• Complete set of x-rays: Panoramic film– 1 every 5 years, Full mouth set of films
• Crowns: 1 every 5 years
• Root canals: 1 per tooth per lifetime

Member Services Advocate

Managing your health care alone can be hard, especially if you are dealing with many health problems at the same time. If you need extra support to get and stay healthy, we can help. All of our UnitedHealthcare Community Plan of Minnesota members have access to a Member Services Advocate.

A Member Services Advocate can help you:

• Understand the UnitedHealthcare Community Plan of Minnesota program
  
• Find a doctor, dentist, or eye doctor
• Explain your benefits and coverage
• Talk to you about special programs that are available to you
• Connect you with a Care Manager if needed
• Find resources located near you to help you with other problems like food, housing, transportation, employment, feeling safe or education
• Make sure you are aware of other State programs and services available to you, such as SNAP (Supplemental Nutrition Assistance Program) or WIC (Women, Infants and Children) program benefits
• Help you update your personal contact information like address, phone number or email
• Make sure we know how you would like to be contacted (email, phone, or mail)
• Resolve issues with providers, including specialty care and behavioral health
• Assist with challenges due to prior approval, payment for services, care delivery and family welfare

Additional Benefits and Services

Get extra benefits and support. You can rely on:

• Health Education. Free coaching to help improve your health.
• Language Help. Connect to a translator through Member Services.
• Mom's Meals. Your care manager can coordinate delivery of healthy meals after you are discharged from a hospital stay.

Contact a Member Services Advocate to learn more. We are available Monday through Friday, 8 am to 6 pm Local Time, by calling 1-888-269-5410, TYY 711.

Transportation

Non-emergency medical transportation (NEMT) is available for Families and Children Medical Assistance members under 19 or pregnant.

If you are having an emergency, call 911.

Rides are available to these appointments:

Rides are also available to these social services locations:

Call 1-888-444-1519 to schedule your ride. Available 24 hours a day, 7 days a week.

Need an interpreter or to check your eligibility? Call Member Services at 1-888-269-5410, TTY 711 or use your preferred relay service.

Have the following information ready when making your ride request:

• Full name, member ID (number), home address, and date of birth
• Current phone number
• Date, time, and type of appointment
• Address and phone number for pick-up and drop off

Tips to make your ride request successful:

• Call at least 2 business days before your trip
• Urgent trips for same day or next day trips are not guaranteed
• Let us know if you have special needs, like a wheelchair
• If you need to reschedule your ride, call 1-888-444-1519 as soon as possible

Reasons rides may not be scheduled:

• No active medical coverage
• Location request to a non-covered service
• You own a working vehicle

Return ride tips:

• Call 1-888-444-1519 when ready for pickup
• Pick up will be within 1 hour of call. If past 1 hour, call 1-888-444-1519
• Driver will take you back home

• Limited distance to locations (30 miles from home to primary care appointment and 60 miles from home to specialty care appointment)
• Be ready for pick up 1 hour before scheduled pick up time
• If scheduled ride is 5 minutes late, call 1-888-444-1519
• To cancel your ride, call 1-888-444-1519
• Rides include public transportation
• Bus passes (including monthly) may be offered for trips
  • If bus pass required, bus pass will be mailed to you in 5-7 days
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  Asthma and COPD Support

  We can help you control your asthma or COPD.

  If you need help getting the services or supplies you need, contact a Member Services Advocate. We can assist with the process of getting supplies or medications, make an appointment with your doctor, or connect you with a care manager for personal support.

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  Choice of Doctor

  You will have a primary care provider (PCP) who will be your main doctor. Your PCP is the person you see for most of your care. This includes checkups, treatments, vaccinations, minor injuries, and health concerns. Talk to your PCP about any other concerns you may have. Your PCP can help you decide the right options for you.

  Your PCP is your main doctor for:

  • Preventive care like check-ups, cancer screenings and vaccinations
  • Treatment if you are sick or injured
  • Referrals to specialists for certain conditions

  Use the Doctor Lookup Tool to see if your doctor is in our network. If you don’t have a doctor or if your doctor is not in our network, we can help you find a new one close to you. You can change your PCP at any time.

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  Customer Engagement Center

  All UnitedHealthcare Community Plan members have access to a Member Services Advocate (MSA) to help you throughout your health care journey. A MSA can help:
  

  • Understand the UnitedHealthcare Community Plan of Minnesota program
  • Find a doctor, dentist, or eye doctor
  • Explain your benefits and coverage
  • Talk to you about special programs that are available to you
  • Connect you with a Care Manager if needed
  • Find resources located near you to help you with other problems like food, housing, transportation, employment, feeling safe or education
  • Help you update your personal contact information like address, phone number or email
  • Make sure we know how you would like to be contacted (email, phone, or mail)
  • Resolve issues with providers, including specialty care and behavioral health
  • Assist with challenges due to prior approval, payment for services, care delivery and family welfare
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  Diabetes Support

  If you have diabetes, we'll help make life a little easier for you. You'll get medicine, supplies and education to help you reach and stay your best. You are also rewarded with gift cards for taking simple steps to manage your diabetes.

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  Equipment and Supplies

  Your health and safety at home are important.

  Our plan covers medical equipment ordered by your doctor. This can include supplies like:

  • Hospital beds
  • Oxygen tanks
  • Walkers or wheelchairs
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  Foot Care

  Our podiatry coverage includes routine foot care.

  If you have diabetes or a circulatory condition, good foot care can help prevent much more serious problems. We provide the needed exams to help keep your feet in great shape.
  

  Foster Care Support

  Foster care is a temporary service provided for children who can no longer remain in their own homes due to safety issues. We have programs to help support guardians and children in foster care.

  UnitedHealthcare’s On My Way (OMW) is a tool designed to help young adults transition from foster care to adulthood and independence. This tool can be found in the member secure portal.

  The OMW tool can connect transition-aged foster care youth with peer support staff and has modules that teach the following skills:

  • Money management
  • Securing housing
  • Creating a resume
  • Finding a job
  • Applying for college
  • Personal goal setting
  • The platform also provides a vault for youth to store secure documents such as birth certificates and driver’s license information for their convenient access after transitioning from foster care to adulthood

  Call Member Services to learn more about these and other foster care support programs.

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  Healthy First Steps®

  Our Healthy First Steps program can help both you and your baby get the care you need and deserve. With Healthy First Steps, you’ll earn great rewards for completing checkups on time during and after your pregnancy. Join at UHCHealthyFirstSteps.com or contact Member Services to get started.

  We can help you:

  • Find a doctor for both mother and baby.
  • Learn about nutrition, fitness, and safety.
  • Find out what extra gifts you could be eligible for.
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  High School Equivalency (HSE)

  It’s not too late to finish high school. UnitedHealthcare Community Plan can help you get your High School Equivalency (HSE). Any member age 16 or older can be part of this program.

  Please contact a Member Services Advocate for more information.

  Home-based Services

  After surgery or a serious illness—or if you have a disability—you may need extra help with day-to-day tasks. With approval, and ordered by your doctor, our plan covers:

  • Time-limited skilled nursing services
  • Specialized therapies, including physical therapy, speech-language pathology, and occupational therapy
  • Medical supplies
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  Hospitalization

  This plan pays for all hospital expenses related to a hospital stay.

  This plan pays for all expenses related to a hospital stay, so you can focus on resting and healing.

  Our plan covers:

  • Inpatient care
  • Outpatient care
  • Labs, X-rays and other tests

  And after you leave the hospital, you are not alone. We are here to help you get any needed follow-up care to continue healing at home.

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  Individuals with Special Needs

  We have many services that support individuals with special needs. We are here to make sure you have:

  • A Member Services Advocate to be your personal guide and help you navigate the health care system
  • Help to get all your needed services
  • Support with social needs, such as housing, job opportunities and healthy food
  • Help getting a ride to and from health care appointments
  • Materials available in the formats you need

  We also offer specialized dental care for our members with sensory issues. Please contact a Member Services Advocate to learn more.

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  Kidney Disease Care

  Kidney disease is a serious medical condition. After the kidneys stop working, regular treatments, called renal dialysis or an organ transplant are needed to live. Dialysis uses a machine to clean the blood just like healthy kidneys do.

  Our plan includes:

  • Dialysis.
  • Medications.
  • Health education and support.
  • Organ transplant if needed.
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  Lab & X-rays

  Knowing what's wrong and finding it early can make all the difference. Our plan covers:

  • Labs and testing.
  • X-rays, scans, and other imaging.

  We'll help you get the information needed to improve your health or be at your best.

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  Language Help

  You and your doctor need to understand each other. Not speaking English well makes this difficult. We can arrange for a medical interpreter to be at your appointments.

  We also have Member Services Advocates who speak more than one language. Chances are, we have someone who speaks your language, or they can connect you with our interpreter service which covers more than 170 languages.

  Lead Screening in Children

  Lead poisoning is dangerous. If it is not treated in small children, it can cause long term problems. Lead can be found in:

  A special blood test is ordered by your doctor to check for lead poisoning. The test is usually given between the ages of 6 months and 2 years. If your child has not been tested, your doctor might want to test up to the age of 6 years. More testing may also be necessary if your child has tested positive for lead. For more information, contact a Member Services Advocate. You can also talk to your child’s doctor at their next well visit.

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  Medicines

  Getting prescription medications is an important part of your health care. If your doctor prescribes a medicine that is listed on your plan’s List of Covered Drugs (LOCD), it is covered. If your drug is not listed on the LOCD, your care provider may request an alternative drug for you that is listed on the LOCD. UnitedHealthcare Community Plan covers medicines on this list, including certain over the counter medications, smoking cessation drugs, and diabetes supplies. The plan may pay for other medicines with prior approval

  You can get your prescriptions filled at any pharmacy in our network. Many are available 24 hours a day, 7 days a week. For a list of pharmacies, use your provider directory or go to myuhc.com/CommunityPlan/MN.

  If you have a problem getting your prescription during normal business hours, call Member Services. If you have a problem getting your prescriptions after normal business hours, on weekends, or holidays, have your pharmacist call the pharmacy help desk.

  90-day supply benefit
  Members can fill a 90-day supply of select maintenance medication at the retail pharmacy. Maintenance medications are typically those medications you take on a regular basis for a chronic or long-term condition.

  With a 90-day supply, you won’t need to get a refill every month. To find out more details, talk to your doctor or pharmacist. For a complete list of medications included in this benefit, call Member Services at 1-888-269-5410 TTY 711.
  

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  Nurse Hotline

  Medical questions and situations sometimes happen at inconvenient times. When you have questions about your health, you can call a nurse 24 hours a day, 7 days a week: 1-800-718-9066, TTY 711.

  Our nurses will:

  • Listen to symptoms.
  • Help with self-care.
  • Advise you about getting care at a doctor visit or an urgent care center.
  • Help you know when to go to the emergency room.
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  Phone Services

  Do you need a mobile phone? You may qualify for free monthly wireless service. SafeLink is a program provided by TracFone Wireless. Visit www.safelinkwireless.com for more information.

  A Member Services Advocate can also help you with the application.
  

  Tobacco Cessation Icon

  Quit using Tobacco or Vaping Products

  Quitting is hard, but we can help. Did you know that 20 minutes after you quit, your heart rate drops to a normal level? And within 24 hours after quitting the carbon monoxide level in your blood drops to normal.

  Talk to your doctor about quitting. Or call 1-800-QUIT-NOW (1-800-784-8669) to get free coaching, counseling and supplies to help you quit. Quitting - Tobacco Prevention and Control - Minnesota Department of Health (state.mn.us)

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  Shots and Vaccines

  Routine shots help protect you from illness.

  Our plan covers:

  • Shots and vaccines recommended by your PCP
  • Flu shots
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  Therapy Services

  Physical, occupational and speech therapy can help you recover from a serious injury or illness, or simply reach your full potential.

  Your doctor can order therapy for you if it is needed. This includes:

  • Occupational therapy
  • Physical therapy
  • Speech therapy
  • In-home therapy
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  Well Visits

  Well visits with your doctor can help you stay healthy. These visits can catch health problems early, so they can be treated. You should see your PCP every year for a well check, even if you aren’t sick or your symptoms are under control. Preventive services include:

  • Checkups for adults and children.
  • Well-baby care.
  • Care for women expecting a baby.
  • Routine shots and tests.
  • Mammograms.

  There is no copayment for preventive care.

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  Member resources

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  Member resources

  UnitedHealthcare Community Plan of Minnesota for Families and Children

  We want to make it as easy as possible for you to get the most from your health plan. As our member, we provide member communication and materials to inform and educate you on your plan’s benefits and the resources available to you as a member.

  Welcome

  When you join as a new member, UnitedHealthcare wants you to become familiar with all the benefits and resources available to you as a member. The welcome letter provides a brief overview of the plan and what to expect as a UnitedHealthcare member.
  

  Welcome Letter

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  How to Contact Us

  If you have questions about your health plan, please call us. Our toll-free Member Services number is 1-888-269-5410, TTY 711 or use your preferred relay service. We are open Monday through Friday, 8 am to 6 pm, local time.

  Health Talk Newsletter

  The quarterly newsletter is a great way to learn about our health plan and important health topics. Our HealthTalk newsletter is available online allowing you to read it whenever and wherever you want.

  UnitedHealthcare Community Plan of Minnesota Newsletter
  

  2024

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  Member handbook

  Member Handbook

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  Find a provider

  Download our Provider Directories

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  Knowing where to get care

  Knowing where to get care. That's what matters.

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  Nurse Hotline

  Medical questions and situations sometimes happen at inconvenient times. When you have questions about your health, you can call a nurse 24 hours a day, 7 days a week: 1-800-718-9066, TTY 711 or use your preferred relay service.

  Our nurses will:

  • Listen to symptoms.
  • Help with self-care.
  • Advise you about getting care at a doctor visit or an urgent care center.
  • Help you know when to go to the emergency room.

  Member Website ? myUHC.com/CommunityPlan

  myUHC.com/CommunityPlan/MN is your secure member website. See your covered benefits, search for providers, view your member handbook and much more.

  UnitedHealthcare mobile app

  It’s designed for people on the go and includes many of the same features as the member website. Find it at the App Store or Google Play.

  "Personal Life, Mind & Body, Crisis Support "

  myUHC.com is a member and family resource site for UnitedHealthcare Community Plan members. This site provides confidential access to professional care, self-help programs, interactive tools, and educational resources to help with life’s changes and challenges.

  The website supports personal life, mind & body, and crisis support.

  Personal Life

  • Parenting
  • Relationships
  • School & Education
  • Well-Being Mind & Body
    
  • Mental Health
  • Recovery & Resiliency
    
  • Substance Use Disorder/Addiction
  • Mental Health
  • Recovery & Resiliency
    

  Crisis Support

  • Abuse
  • Addiction
  • Financial Relief
    
  • Helping a loved one with a mental health crisis
  • Suicide Prevention
    

  "Preventive Care, Wellness and Health Conditions Guides"

  Getting to the doctor when you are healthy is important. We have guides to help you know what to expect at each well visit. You can also talk to a Member Services Advocate for support and information.

  We also have helpful guides for most health problems and conditions. You can also talk to a Member Services Advocate for support and information.

  myUHC.com provides condition-specific and general preventative care topic centers. The centers contain articles, guides, health calculators, resources, self-help programs, videos, and assessments and more.
  

  See below for a list of topics.

  Healthy First Steps?

  Our Healthy First Steps program makes sure that both mom and baby get good medical attention.

  • Get good advice on nutrition, fitness, and safety.
  • Choose a doctor or nurse midwife.
  • Schedule visits and exams.
  • Arrange rides to doctor’s visits.
  • Connect with community resources such as Women, Infants and Children (WIC) services.
  • Get care after your baby is born.
  • Choose a pediatrician (child’s doctor).
  • Get family planning information.

  Transportation

  If you need a ride, your benefits include transportation. We cover trips to:

  • Medical, dental, vision and mental health appointments
  • Pharmacy
  • Durable medical equipment

  We may cover trips to:

  • Medicaid eligibility appointments
  • WIC appointments
  • Social services such as food pantries

  Following these simple rules will help you get a ride:

  • Call at least two business days ahead of time
  • Call 1-888-444-1519, TTY 711 to set up your ride
  • If you cancel your visit, call 1-888-444-1519 to cancel your ride
  • Have your Minnesota Health Care Program MHCP member identification (ID) card and UHC member ID card available
  • Rides are only for approved reasons
  • Know the address of your health care provider and the date and time of your appointment
  • Be specific about where you need a ride to
  • After your visit, call for a ride home
  • If your doctor gives you a prescription you can stop at the pharmacy to get it
  • Let us know if you have special needs like a wheelchair
  • Members under the age of 18 must have a parent or guardian with them
  • Transportation may be limited to a provider near you

  You may also qualify for a bus pass or friends and family mileage reimbursement.. Give a Member Services Advocate a call to schedule a ride or ask questions about getting transportation services.

  This service is for rides planned in advance. If you have a life-threatening emergency, call 911.. An ambulance will be provided if you need to be sent to the hospital.

  Tobacco cessation

  Quit Using Tobacco or Vaping Products

  Quitting is hard, but we can help. Did you know that 20 minutes after you quit, your heart rate drops to a normal level? And within 24 hours after quitting the carbon monoxide level in your blood drops to normal.

  Talk to your doctor about quitting. Or call 1-800-QUIT-NOW (1-800-784-8669) to get free coaching, counseling and supplies to help you quit. Quitting - Tobacco Prevention and Control - Minnesota Department of Health (state.mn.us)
  
  

  Quality Improvement Program

  The UHC Community Plan of Minnesota covers medical, behavioral, pharmacy, vision, and dental services. The plan can also help you get a ride to your appointments.

  We serve members who are signed up for Medical Assistance (Medicaid) and MinnesotaCare. This includes members who live in Anoka, Carver, Dakota, Hennepin, Ramsey, Scott, and Washington counties. Our goal is to make sure everyone gets high quality healthcare and has access to things like food and housing.

  Advanced directives

  Advance directives are instructions you give about your future medical care in case there is a time you can’t speak or make decisions for yourself. They help your family and physician understand your wishes.

  With advance directives, you can:

  • Let your doctor know if you would or would not like to use life-support machines
  • Let your doctor know if you would like to be an organ donor
  • Give someone else permission to say “yes” or “no” to your medical treatments

  Advance directives are only used if you can’t speak for yourself. It does not take away your right to make a different choice if you later become able to speak for yourself.

  You can make an advance directive by:

  • Talking to your doctor and family
  • Choosing someone to speak or decide for you, known as a health care representative
  • Creating a Power of Attorney and/or Living Will

  You can look at a variety of forms on the Minnesota State Department of Health website.

  Translation resources

  UnitedHealthcare Community Plan provides member materials to you in a language or format that makes it easier for you to understand. Our provider network includes many doctors who are multilingual. Our provider directory shows which languages doctors speak. Additionally, many of our Member Services Advocates speak multiple languages, so when you call, they will be able to help you or connect you with our interpreter service which covers more than 170 languages.

  If you have trouble hearing over the phone you can use a text telephone. This free service allows persons with hearing or speech disabilities to place and receive telephone calls. Call 711, give them the Member Services number, 1-888-269-5410, and they will connect you to us.

  You can also get information in large print, Braille, or audio tapes. We can also assist with interpreter services, including American Sign Language. To ask for help, please call us Monday through Friday, 8 am to 6 pm Local Time.

  Our toll-free Member Services number is 1-888-269-5410, TTY: 711 or use your preferred relay service.

  Renewing your coverage

  If you want to keep your benefits you must renew your Medicaid. This is called redetermination.
  

  You must remain Medicaid eligible to stay in the UnitedHealthcare Community Plan of Minnesota program.

  If you have questions about renewal:

  • Call the DHS Information Desk at 651-431-2000 (TTY/TDD service: 800-627-3529) or use your preferred relay service
  • Minnesota Health Care Program (MHCP) enrolled members may call the Member Help Desk at 651-431-2670 or 800-657-3739
    
  • Use the multilingual referral lines if you request assistance in languages other than English

  If you have questions about renewal, you can also call Member Services at 1-888-269-5410 TTY 711 or your preferred relay service.

  Member education

  UnitedHealthcare offers many brochures about health conditions. Talk to a Member Services Advocate about any health needs that you have. We can send you helpful information. We can also connect you with a Care Manager who can help you create a plan of care and make sure you get all the services you need.

  Notice of privacy practices

  We have a Notice of Privacy Practices that tells you how health information about you may be used and shared. We are required by law to let you know that the Notice is available, and how you can get a copy of it. View a copy of our Notice of Privacy Practices.

  Your rights and responsibilities

  You have certain rights and responsibilities when you enroll. It is important that you fully understand both your rights and your responsibilities. For detailed information about your rights and responsibilities download here.

  Rights and Responsibilities

  (Opens in new window) PDF 30.79KB - Last Updated: 04/21/2023

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  Filing a Grievance or Appeal

  We want to hear from our members about any questions, complaints or concerns you may have. If you have a grievance, please call Member Services toll-free, at 1-888-269-5410, TTY 711.

  If you are not happy with the response from a Member Services Advocate, Care Manager or Member Services, you may file a grievance. You may file a complaint or grievance against us (the health plan) or a provider with us at any time.

  Members may file a grievance verbally with a Member Services Advocate from 8 am to 6 pm, Monday through Friday, at 1-888-269-5410, TTY 711. All members can file a grievance through this process.

  In your letter, please include your name, address, subscriber ID numbers, the reason for your grievance, and any other information you think is important.

  You have other rights that include appeals and a State Appeal (Fair Hearing with the state). For detailed information about complaints and appeals, contact Member Services or view the Appeals and Grievances section of the Member Handbook.

  Member forms

  Release of information form
  

  This form is used to give another person permission to receive or give information about you and your health.

  • English (Coming Soon)
    
  • Español (Coming Soon)

  Revocation of release form
  

  This form takes away permission for someone to receive or give information about you and your health.

  • English (Coming Soon)
    
  • Español (Coming Soon)

  Prebirth selection form
  

  Are you having a baby? Use this form to pick a doctor for your baby before you deliver.

  • English (Coming Soon)
    
  • Español (Coming Soon)

  Learn More

  Minnesota Families and Children and Minnesota Care

  • Frequently Asked Questions
  • Glossary
  • Links to Health Information

  Enrollment information

  Ready to get started?

  The UnitedHealthcare Community Plan of Minnesota plan specialists can answer questions.
  

  Call us:
  1-888-269-5410 / TTY: 711 or use your preferred relay service

  8:00 am to 6:00 pm local time, Monday – Friday

  You have chosen to enroll in

  This plan is not currently available in the ZIP code entered.

  Enrollment information

  Ready to get started?

  The UnitedHealthcare Community Plan of Minnesota plan specialists can answer questions.
  

  Call us:
  1-888-269-5410 / TTY: 711 or use your preferred relay service

  8:00 am to 6:00 pm local time, Monday – Friday

  You have chosen to enroll in

  This plan is not currently available in the ZIP code entered.

  Member information

  Already a member? You have access to our member-only website. Print ID cards, and more.

  Member Handbook

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  Member information

  Already a member? You have access to our member-only website. Print ID cards, and more.

  Member Handbook

  (Opens in new window) PDF 736.79KB - Last Updated: 05/31/2024

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  See what UnitedHealthcare has to offer.

  Video transcript

  It’s your health. It’s your choice.

  Everyone deserves affordable health care, including you.

  That includes adults without children, pregnant women and children.

  If that’s you, check out UnitedHealthcare Community Plan of Minnesota.

  We have the program benefits and extras that can make a real difference in your life. All at no or low cost to you.

  • Find a doctor you trust in our network
  • Prescription drug coverage
  • Vision coverage
  • Transportation to and from doctor appointments
  • 24/7 Nurse Hotline to answer your health questions

  Sometimes, you might need a little extra help. Get more benefits through UnitedHealthcare.

  • Earn rewards for keeping you and your baby healthy
  • Free youth club membership for participating Boys & Girls Clubs
  • Virtual visits through Dr. Chat’s live video function
  • Access on demand help for mental health support

  We also offer resources to help you make the most of your plan. Including:

  • Member Advocates
  • Social Services Support
  • Health Education Tools
  • Care Management

  Visit mnsure.org to check your eligibility.

  Helping you live a healthier life.

  We are here for you Minnesota.

  Remember to choose UnitedHealthcare Community Plan.

  And get the plan that gets you more.

  To learn more about UnitedHealthcare Community Plan, visit UHCCP dot com forward slash Minnesota

  In the Community, Minnesota

  Video transcript

  Our mission at UnitedHealthcare is very simple and it’s helping people live healthier lives.

  Our purpose is to really put community in the United Healthcare Community Plan.

  And our commitment is to serve the most vulnerable.

  Reach out, be present, impact lives, and that's really big for us. That's really some of the values that drive this Minnesota health plan.

  We have connected in the last four months with over three dozen community based organizations.

  We have connected in the last four months with over three dozen community based organizations.

  And I am hopeful that we will have well over 100 events in any calendar year so that we truly do reach out and be present.

  It shows that there's people out there supporting other people. They can rely on your neighbor, you can rely on the school, the Boys and Girls Club, UnitedHealthcare, whoever that happens to be.

  Today we’re packaging about 2700 bags, 5400 meals.

  People will be getting meals thanks to Meals on Wheels and our partnership with UnitedHealthcare.

  It’s not just about funding those organizations to do the work. We’re participating in it.

  And if we're going to address health inequities and racial disparities, we need to first have a very broad network and we were successful in doing that.

  We're looking to make sure we have in our network providers that are not only within 30 minutes of a member, but within 30 minutes of a public transportation route of our members.

  But a bigger part of what we do is really seeing our members as real people and that starts with us being in community and getting to know them.

  We want to be here and we want to experience joy with you. We want experience happiness with you.

  That's when we really start changing the dynamic. That's really when things start to shift.

  Please select your county.

  Disclaimer information (scroll within this box to view)

  Looking for the federal government’s Medicaid website? Look here at Medicaid.gov.

  UnitedHealthcare Dual Complete plans

  Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. Benefits, features and/or devices vary by plan/area. Limitations, exclusions and/or network restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.

  Premium disclaimer

  Dual Special Needs plans have a $0 premium for members with Extra Help (Low Income Subsidy).

  Benefit disclaimer

  Benefits, features, and/or devices vary by plan/area. Limitations, exclusions and/or network restrictions may apply.

  Nurse Hotline disclaimer

  This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your provider's care. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time. Nurse Hotline not for use in emergencies, for informational purposes only.

  UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid plan)

  UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid plan) is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees.

  UnitedHealthcare Connected® (Medicare-Medicaid plan)

  UnitedHealthcare Connected® (Medicare-Medicaid plan) is a health plan that contracts with both Medicare and Texas Medicaid to provide benefits of both programs to enrollees.

  UnitedHealthcare Connected® for One Care (Medicare-Medicaid plan)
  

  UnitedHealthcare Connected® for One Care (Medicare-Medicaid plan) is a health plan that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees.

  UnitedHealthcare Connected® general benefit disclaimer

  This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the member handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected® Member Services or read the UnitedHealthcare Connected® member handbook.

  UnitedHealthcare Senior Care Options (HMO SNP) plan

  UnitedHealthcare Senior Care Options (SCO) is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare and does not have any other comprehensive health Insurance, except Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our Senior Care Options (SCO) program.

  Star ratings disclaimer

  Every year, Medicare evaluates plans based on a 5-Star rating system. The 5-Star rating applies to plan year 2024.

  Important provider information

  The choice is yours

  We will provide you with information to help you make informed choices, such as physicians' and health care professionals' credentials. This information, however, is not an endorsement of a particular physician or health care professional's suitability for your needs.

  The providers available through this application may not necessarily reflect the full extent of UnitedHealthcare's network of contracted providers. There may be providers or certain specialties that are not included in this application that are part of our network. If you don't find the provider you are searching for, you may contact the provider directly to verify participation status with UnitedHealthcare's network, or contact Customer Care at the toll-free number shown on your UnitedHealthcare ID card. We also recommend that, prior to seeing any physician, including any specialists, you call the physician's office to verify their participation status and availability.

  Some network providers may have been added or removed from our network after this directory was updated. We do not guarantee that each provider is still accepting new members.

  Out-of-network/non-contracted providers are under no obligation to treat UnitedHealthcare plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services.

  American Disabilities Act notice

  In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 ("ADA"), UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

  Referrals

  Network providers help you and your covered family members get the care needed. Access to specialists may be coordinated by your primary care physician.

  Paper directory requests

  Paper copies of the network provider directory are available at no cost to members by calling the customer service number on the back of your ID card. Non-members may download and print search results from the online directory.

  Inaccurate information

  To report incorrect information, email provider_directory_invalid_issues@uhc.com. This email box is for members to report potential inaccuracies for demographic (address, phone, etc.) information in the online or paper directories. Reporting issues via this mail box will result in an outreach to the provider’s office to verify all directory demographic data, which can take approximately 30 days. Individuals can also report potential inaccuracies via phone. UnitedHealthcare Members should call the number on the back of their ID card, and non-UnitedHealthcare members can call 1-888-638-6613 / TTY 711, or use your preferred relay service.

  Declaration of disaster or emergency

  If you’re affected by a disaster or emergency declaration by the President or a governor, or an announcement of a public health emergency by the Secretary of Health and Human Services, there is certain additional support available to you.

  • Part A, Part B, and supplemental Part C plan benefits are to be provided at specified non-contracted facilities (note that Part A and Part B benefits must be obtained at Medicare certified facilities);
  • Where applicable, requirements for gatekeeper referrals are waived in full;
  • Plan-approved out-of-network cost-sharing to network cost-sharing amounts are temporarily reduced; and
  • The 30-day notification requirement to members is waived, as long as all the changes (such as reduction of cost-sharing and waiving authorization) benefit the member.

  If CMS hasn’t provided an end date for the disaster or emergency, plans will resume normal operation 30 days after the initial declaration.