Establishing a New Electrical Connection

If you are a homeowner, builder, or developer looking to establish a new electrical connection, see below for helpful resources and contact information:

Does NBU provide service to the desired location?

Before setting up a new electrical connection to your property, you must determine if NBU provides services to that area. To confirm, visit the About Us page to view the service area map.

Contact our Electrical Systems Engineering Department.

If NBU does provide service to the area, contact NBU’s Electrical Engineering Department to begin the process. Electric Engineering: 830.608.8951 or electricengineeringsupport@nbutexas.com

An Electric Engineering Technician will review your request and determine the next steps to take.

A meeting may be scheduled with a technician at the proposed location to determine if a new easement is required. If an easement is required, please refer to NBU’s Easement Resource Page. Easements and ROW: 830.608.8999 or easement@nbutexas.com

Once your request has been reviewed and all prerequisites have been satisfied, you can begin the application process.

For the complete application process and additional information, refer to the New Construction Page. New Construction: 830.608.8992/830.608.8919 or
newconstruction@nbutexas.com

What is required for the application process?

If you are a homeowner, builder, or developer looking to establish a new electrical connection, see below for helpful resources and contact information:

Shop around for multiple proposals.

Customers considering solar are encouraged to shop around for multiple proposals, and review them with NBU’s Solar Engineering team. Our staff can help customers fully understand the interconnection process. New Braunfels Utilities can also provide guidance as to realistic expectations of these generation systems.

Submit required documentation before executing a contract with an NBU customer.